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FAQ


REFUND POLICY

ALL SALES ARE FINAL.

There are no returns. We only allow returns if the item was damaged or if you received the wrong product.

To be eligible for a return, please email us at bikinixlife@gmail.com and let us know what the problem is. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds 
Once your eligible return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bikinixlife@gmail.com

Sale items
Only regular priced items may be eligible for a refund, unfortunately sale items cannot be refunded. If there are any exceptions, the buyer must pay the flat fee for shipping which is $13.75 USD.

Shipping
To return your eligible product, please email us at bikinixlife@gmail.com first.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING & HANDLING

Free shipping

We offer free shipping on all orders. Happy shopping :)

When will my order ship?

Orders are processed within 2-5 business days. We will send out an email notification when the order has been shipped.

How long will it take to get to me?

Shipping times vary by location but should take approximately 15-20 days. 

BILLING

When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?
We accept Paypal, Apple Pay, Shopify Pay, Google Pay, Visa, Mastercard, American Express, JCB, Discover, and diners club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
order questions

How can I update my order?
Please email us at bikinixlife@gmail.com as soon as possible if you would like to cancel or change your order. we process orders quickly, but we’ll do our best to take care of your request.

Can i use multiple promo codes at checkout?
Only one promo code will work during checkout.